Privacy Policy

1. Information We Collect

mpobos collects various types of personal information to provide, maintain, improve, and secure our services. The categories of information we collect include:

1.1 Information You Provide Directly

When you register for an account with mpobos, you voluntarily provide us with the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (KTP, passport, driver's license) for identity verification purposes
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), payment method preferences, and transaction history
• Communication Data: Content of messages you send to our customer support team via live chat, email, or WhatsApp, including inquiries, complaints, and feedback

1.2 Information Collected Automatically

When you access and use the mpobos Platform, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, Android, iOS), browser type and version, screen resolution, device identifiers
• Connection Information: IP address, internet service provider (ISP), geographic location (city/region level), time zone setting
• Usage Data: Pages visited, time spent on pages, clickstream data, betting history (games played, bets placed, amounts wagered, wins and losses), login/logout timestamps, referral sources
• Performance Data: Platform errors, loading times, session durations, technical diagnostics

1.3 Information from Third Parties

mpobos may receive additional information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers to verify deposits and process withdrawals
• Identity Verification Services: Age verification, fraud prevention, and anti-money laundering screening data from third-party identity verification providers
• Game Providers: Game performance data, bet results, and RNG certification information from Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and other software partners

2. How We Use Your Information

mpobos uses your personal information for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Create, maintain, and manage your player Account
• Verify your identity, age (21+ requirement), and eligibility to use our services
• Process deposits, withdrawals, and other financial transactions
• Provide access to sports betting markets, casino games, slot machines, and other gaming products
• Track your betting activity, game history, and account balance
• Administer bonuses, promotions, and VIP loyalty rewards
• Provide customer support via live chat, email, and WhatsApp

2.2 Legal and Regulatory Compliance

• Comply with age verification and Know Your Customer (KYC) requirements
• Detect and prevent fraud, money laundering, and other financial crimes
• Enforce our Terms & Conditions and prevent Terms violations
• Respond to legal requests from government authorities, courts, or regulatory bodies
• Maintain records required by gambling licenses and financial regulations
• Implement responsible gaming measures, including self-exclusion and limit management

2.3 Platform Improvement and Analytics

• Analyze user behavior to improve Platform functionality and user experience
• Conduct A/B testing and usability studies
• Monitor Platform performance, identify technical issues, and optimize loading speeds
• Understand which betting markets, games, and features are most popular
• Develop new products, services, and features based on user preferences

2.4 Marketing and Communications

• Send promotional emails about new games, betting markets, bonuses, and special offers (with your consent)
• Display personalized content and recommendations based on your betting preferences
• Notify you of changes to our services, policies, or terms
• Conduct customer satisfaction surveys and request feedback

3. How We Share Your Information

mpobos does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described below:

3.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Indonesian banks and e-wallet providers to process deposits and withdrawals
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other software providers to deliver casino games and slots
• Identity Verification Providers: Third-party services that verify your age, identity, and address during KYC procedures
• Cloud Hosting Providers: Companies that host our servers and store encrypted data backups
• Customer Support Tools: Live chat software, email platforms, and ticketing systems used by our support team
• Analytics Providers: Services that help us understand Platform usage and performance

All service providers are contractually required to protect your data, use it only for the specified purposes, and comply with applicable data protection laws.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, courts, or regulatory bodies if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Enforce our Terms & Conditions or investigate potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of mpobos, our users, or the public
• Respond to valid requests from Indonesian or international authorities

3.3 Business Transfers

In the event that mpobos is involved in a merger, acquisition, sale of assets, bankruptcy, or other business restructuring, your personal information may be transferred to the acquiring or successor entity, subject to this Privacy Policy and applicable data protection laws.

3.4 With Your Consent

We may share your information with other third parties if you explicitly consent to such sharing. For example, if you choose to participate in a tournament sponsored by a game provider, we may share your username and performance data with that provider for leaderboard purposes.

4. Data Security and Protection

mpobos takes the security of your personal information seriously and implements robust technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

4.1 Security Measures

Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption protocols
• Password Hashing: Your password is never stored in plain text; we use strong one-way cryptographic hashing algorithms to secure your credentials
• Firewalls and Intrusion Detection: Network-level firewalls and intrusion detection systems protect our servers from unauthorized access and cyberattacks
• Data Segmentation: Sensitive data (payment information, identity documents) is stored in segregated, access-controlled databases
• Regular Security Audits: Independent third-party security firms conduct regular penetration testing and vulnerability assessments
• Employee Access Controls: Only authorized personnel with legitimate business needs can access personal data, subject to strict confidentiality agreements

4.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Your account data is retained for the duration of your active Account plus 5 years after account closure for legal and regulatory compliance
• Transaction Records: Financial transaction data is retained for 7 years to comply with Indonesian anti-money laundering and tax regulations
• Communication Logs: Customer support chat logs and email correspondence are retained for 2 years
• Marketing Data: If you opt out of marketing communications, your email is retained in our suppression list to prevent future contact

5. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

5.1 Right to Access

You have the right to request a copy of the personal information mpobos holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

5.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly through your Account settings, or contact our support team for assistance.

5.3 Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations or for legitimate business purposes (fraud prevention, dispute resolution).

5.4 Right to Restriction of Processing

You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

5.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another service provider, where technically feasible.

5.6 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. You can opt out of marketing communications at any time.

5.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

6. Cookies and Tracking Technologies

mpobos uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze Platform usage, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and login status.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly (login authentication, account security, transaction processing). These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, time zone) to provide enhanced features.
• Analytics Cookies: Help us understand user behavior through aggregated data (Google Analytics, internal analytics tools).
• Marketing Cookies: Track your activity to deliver personalized promotions and measure the effectiveness of our marketing campaigns.

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to block cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling essential cookies may prevent you from using certain features of the mpobos Platform.

7. Third-Party Links

The mpobos Platform may contain links to third-party websites, such as game provider websites or payment processor portals. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. International Data Transfers

mpobos operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we implement appropriate safeguards to ensure your data receives an equivalent level of protection, including standard contractual clauses, encryption, and secure data transfer protocols.

9. Children's Privacy

mpobos services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will promptly delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to mpobos should contact us immediately at [email protected].

10. Changes to This Privacy Policy

mpobos reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be notified to you via email or through a prominent notice on the Platform. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of mpobos services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected] (Data Protection Inquiries)
• Live Chat: Available 24/7 through the mpobos Platform
• Indonesian-Speaking Support: Our customer support team is available around the clock to address privacy-related questions in both English and Indonesian